The 6-Month Guarantee

What counts as an enquiry

A phone call, form, email or text from a real person asking about work you do.

These do not count:

• spam, sales calls and people looking for a job;
• existing customers chasing a job that is already booked;
• the same person getting in touch twice about the same job (we count people once).

Your starting number

At your kickoff, we work out your average month from the 3 full calendar months before your kickoff date. We use your own records, like your call log, your inbox, your job software or your booking system, and we count them by the same rules as above, so spam and repeat callers come out.

We both agree on that number in writing before any work begins. It does not change later.

If your work is seasonal, we can agree at kickoff to compare month 6 with the same month last year instead, so a busy season is not measured against a quiet one.

If you are a new business, or you have no records to go on, your starting number is your first full month after your new site goes live.

How month 6 is measured

The guarantee period runs from the day your new site goes live to the end of month 6. Month 6 is the sixth full calendar month after go-live.

We count month 6 on the call and form tracking we set up for you, using the same rules as your starting number. You can check it on your dashboard at any time.

If month 6 is higher than your starting number, the guarantee is met. If it is the same or lower, you get your money back.

Your side of the deal

I can only grow your enquiries if we work together. To claim, you need to have:

• stayed on Growth or Domination for the whole guarantee period, to the end of month 6, with your weekly payments up to date;
• given us access to your accounts within 7 days of kickoff, and the photos and details we asked for within 14 days;
• replied to our questions within 5 business days;
• answered your enquiries within 1 business day;
• kept the agreed ad budget running, without pausing campaigns unless we agreed to it;
• told us before changing your phone number, website or business name.

When it does not apply

• You cancel before the end of month 6.
• Your business closes, is sold or rebrands, or stops doing the main work we market.
• You are booked out and turning work away, or you ask us to slow your enquiries down.

The guarantee covers your first 6 months with us, once per business.

What you get back

Every weekly fee you paid up to the end of month 6, plus $1,000. On Growth that includes the weeks before your site went live. We pay it by bank transfer within 14 days of confirming your claim.

Two things are not refunded: the one-off setup fee on Domination, which pays for your website build (the site stays yours), and ad spend you paid straight to Google, Meta or another platform.

How to claim

Email luc@dossisdigital.com.au within 14 days after month 6 ends.

Within 5 business days, we send you both numbers, your starting number and month 6, with the tracking report behind them. If month 6 is not higher, we pay. If you think our count is wrong, send us your own records and we will go through them together. Our tracking is the final count for month 6, and you can see every enquiry in it.

The legal bit

This guarantee is part of our Service Agreement. It sits on top of your rights under the Australian Consumer Law. It does not replace them.