How C&J Went From Invisible on Google Maps to #1 in Bacchus Marsh
By the end of August 2026, C&J was the first business in the Google map pack for garden maintenance in Bacchus Marsh and Melton, with 34 enquiries in the month. In June it had no Google reviews, no map listing anyone could find and no directory listings. The reviews went from none to 36 at a 5.0 rating by 10 September. C&J does garden maintenance and gutter cleaning across Melbourne's western suburbs.
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The Problem
A Full Diary, and Nothing on Google
Craig started with us in June 2026. The work was never the issue. He had a signwritten truck, a ride-on mower and a dingo loader, and a diary filled by real estate agents, NDIS clients and word of mouth.
None of it existed on Google. The Google Business Profile was not properly set up and had never collected a single review. C&J did not appear in the map pack for any search we tested across Bacchus Marsh or Melton, and there were no business directory listings anywhere. Every new customer had to already know somebody who knew Craig.
The goal was to make C&J the first name a homeowner in Melbourne's west sees when they search for a gardener, so the diary stops depending on who happens to pass the name along.
The Solution
Get C&J Found Where Local Customers Look
1
The Google Listing Rebuilt Properly
Categories, service areas, opening hours, services and photos all set correctly through Google's own API, so C&J reads as a real local business for the right searches across Melbourne's west.
2
Reviews on Autopilot
An automatic text and email request that goes out after every job. C&J went from zero Google reviews to 36 at a straight 5.0 in seven weeks.
3
A Page for Every Suburb
Dedicated pages for Bacchus Marsh, Melton, Werribee, Caroline Springs, Point Cook, Hoppers Crossing and the rest of the western corridor, so each suburb gets its own shot at ranking.
4
Listed Where Customers Look
Name, phone number and service area pushed out across local business directories, so Google can confirm C&J is a real business operating where it says it does.
5
Weekly Posts and Real Photos
A post every Monday and a steady drip of Craig's own before and after job photos onto the Google listing, so the profile looks alive rather than abandoned.
6
Google Ads Where It Pays
A tightly targeted search campaign across the seven services C&J actually wants more of, capped to an agreed monthly budget and pointed only at the western suburbs.
The Results
First in the Map Pack by the End of August
Search "garden maintenance bacchus marsh" on a phone and C&J is the first business in the map pack, above every other gardener in town. By the end of August it was first in Melton too. In June it was not in either pack, or in any other pack we tested.
The reviews did it. The first Google review C&J ever received landed on 23 July. Seven weeks later there were 36, every one of them five stars. That is what moved the listing from nowhere to first.
The website and the ads are working underneath it. C&J's average position across every Google search went from 58 in June to 30 in August. Clicks from Google went from 17 in July to 81 in August. August brought 34 enquiries against 14 in July, and the Google Ads campaign brought 18 of them at $28.71 each.
- First in the Google map pack for garden maintenance in Bacchus Marsh and Melton
- 0 to 36 Google reviews at a straight 5.0, in seven weeks
- 34 enquiries in August 2026, up from 14 in July
- 18 enquiries from Google Ads at $28.71 each
- Google clicks up from 17 to 81, July to August
- In September, every $1 C&J spent on our fee and its ads came back as about $7 in jobs from Google, by C&J's own job tracker
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